1. Information We Collect
We collect information you provide directly to us when booking a transfer, including:
• Personal details: Name, email address, phone number
• Travel information: Pickup/dropoff locations, dates, flight details
• Payment information: Credit/debit card details (processed securely by our payment provider)
• Communication records: Messages and correspondence with our support team
We also automatically collect certain information when you use our website, including IP address, browser type, device information, and usage patterns.
2. How We Use Your Information
We use your personal information to:
• Process and manage your bookings
• Communicate with you about your transfers (confirmations, updates, support)
• Process payments securely
• Improve our services and website
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security
3. Information Sharing
We share your information only as necessary to provide our services:
• Drivers: We share your name, pickup location, and contact details with assigned drivers
• Payment processors: We share payment information with secure payment processors
• Service providers: We may share data with trusted partners who assist in our operations
• Legal requirements: We may disclose information if required by law or to protect our rights
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate security measures to protect your personal information:
• SSL/TLS encryption for all data transmission
• Secure payment processing compliant with PCI DSS standards
• Access controls and authentication for our systems
• Regular security assessments and updates
• Employee training on data protection
While we strive to protect your data, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to:
• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Support business operations and analytics
Booking records are typically retained for 7 years for legal and accounting purposes. You may request deletion of your data at any time, subject to our legal obligations.
6. Your Rights
You have the following rights regarding your personal information:
• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdraw consent: Withdraw consent for marketing communications
To exercise these rights, contact us at support@airporttransfers.foxestechnology.com.
7. Cookies & Tracking
We use cookies and similar technologies to:
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertising
• Improve our services
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
11. Updates to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website. Your continued use of our services after changes constitutes acceptance of the updated policy.